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Terms and conditions

- Parking must be arranged and is the responsibility of the customer (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary.) Any parking fines must be paid by the customer to the driver upon the completion of the job.

- Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays.

- We request that customers disclose as much information about the removal load as possible: amount and nature of items, any special parking arrangements, any stairs or tight spaces to be negotiated, items which might need dismantling and so on.

- We reserve the right to refuse to take any removals load we feel is unsuitable or that has not been accurately specified before collection and therefore may affect the removal service of later scheduled clients.

 -  Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not over loaded and correctly sealed.

 - Our services are insured; Public Liability insurance up to £1000000, plus all items/goods are insured in our vans for up to £30000. We are responsible for any damage or losses occur during the transportation (in more than 5 years of business we haven't damaged any items in transit). You must report our removal staff immediately in case your items/goods are damaged. We can not accept responsibility for any alleged damage after job is complete and payment has been made.

 - Please note: the following cancellation charges will apply if you postpone or cancel your removal.

  • More than 2 weeks notice - No charge

  • Less than 2 weeks notice - 50% of your removal service cost

- Sofamovers has a right to take deposit for removal services (50% of your removal service cost)

  • Requested deposit amount has to be paid online

  • The outstanding amount will need to be paid directly to our removal staff on completion of the move by cash or cheque (if you wish to pay the full amount online, please email us)

- Please note: our quote is based upon information you provided to us. Otherwise we reserve the right to amend the pricing accordingly.